At magemake, we value your trust. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our services, you agree to the practices outlined below.
1. What Information We Collect
We collect information directly from you and automatically through our website:
a) Personal Information
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Full Name
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Email Address
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Phone Number
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Shipping & Billing Address
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Order Details
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Payment Confirmation (Note: magemake does not store full payment details. All payments are securely processed via third-party providers.)
b) Automatically Collected Data
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IP address
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Browser type and version
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Device type (mobile, tablet, desktop)
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Pages visited, time spent, and navigation patterns
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Referring websites or ads
c) Voluntary Data
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Information you provide via forms (e.g., surveys, support tickets, email subscriptions)
2. How We Use Your Information
Your data helps us deliver and improve your experience:
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Order Processing: Manage your purchase, shipping, and confirmations.
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Customer Service: Provide support, respond to inquiries, and resolve issues.
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Marketing & Communication (if opted-in): Send newsletters, promotions, product updates.
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Analytics & Performance: Improve website design, navigation, and product offerings.
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Security & Compliance: Detect fraud, protect user data, and comply with local laws.
3. Legal Basis for Processing (for EU/EEA users)
We process personal data under one or more of the following legal grounds:
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Your explicit consent
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Fulfillment of a contractual obligation
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Legal compliance with regulations
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Our legitimate business interest, where not overridden by your rights
4. Data Sharing & Disclosure
We respect your privacy and do not sell or rent your information. We only share data with:
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Delivery Partners: To ship your order (e.g., shipping companies, couriers)
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Payment Processors: To securely process your transaction (e.g., VNPay, Momo, bank transfer services)
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IT & Hosting Providers: To maintain site functionality and uptime
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Government Agencies: Only if required by law or regulation
5. How We Protect Your Data
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Encrypted transmission using HTTPS/SSL protocols
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Secured servers and firewall protections
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Access controls limited to authorized personnel only
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Regular data audits and security reviews
6. Your Privacy Rights
You can:
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Request access to your personal data
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Ask us to correct or delete your information
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Withdraw consent for marketing communications
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Request restriction of data processing
To exercise these rights, contact [email protected] or call 0913205276.
7. Retention of Information
We retain your personal data only for as long as necessary:
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To fulfill order and legal obligations
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To resolve disputes or enforce agreements
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For analytics, unless you request deletion
8. Use of Cookies
Our site uses cookies to enhance your experience, remember cart items, analyze traffic, and personalize content. You can control cookie preferences in your browser settings.
9. Third-Party Links
Our website may link to external sites (e.g., payment gateways or social media). We are not responsible for the content or privacy practices of these third parties.
10. Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it regularly.
11. Contact Us
If you have questions or concerns regarding this policy or your personal data, please contact us at:
📧 Email: [email protected]
📞 Phone: 0913205276